Terms of service.

The services

Karakoa Solutions provides remote IT, virtual assistant, and executive assistant services as a monthly subscription. The scope of each engagement, including departments, tasks, expected response times, delivery timelines, and priority rules, is agreed during onboarding and can be adjusted only by written agreement.

Term and cancellation

Unless a signed scope says otherwise, subscriptions have an initial six-month term and are billed monthly. After the initial term, the subscription continues month to month.

Either side may cancel with written notice, effective at the end of the current billing period after the initial six-month term. If you cancel before the initial term ends, you remain responsible for unpaid fees through the end of that term, unless we agree otherwise in writing.

After final payment, we provide available work files and status notes for work in progress, then revoke our own access to your systems.

Fees and payment

Fees are a monthly rate for the agreed scope, confirmed before work starts and billed in USD in advance. AUD invoicing is available for Australian clients. Payment is by card or bank transfer. Unless the signed scope says otherwise, there are no deposits or setup fees. Fee changes take effect only from the next billing period, with prior notice.

Your responsibilities

You provide access, credentials, source materials, approvals, and decisions within the timelines agreed during onboarding, through accounts you own. You are responsible for maintaining your own backups of your systems and for the legality of the data and tasks you hand to us.

Confidentiality and IP

Each side keeps the other's non-public information confidential, during and after the engagement. If either side requests an NDA, both sides will sign one before confidential work starts.

Work product created specifically for you belongs to you once paid for, excluding our pre-existing materials, reusable templates, internal tools, and third-party materials.

Non-solicitation

During an engagement and for twelve months after, neither side will directly solicit, hire, or contract the other's staff who worked on the engagement without written agreement.

Liability

We perform the services with reasonable skill and care.

To the extent permitted by law, our total liability for any claim arising from an engagement is capped at the fees you paid us in the three months before the claim arose. Neither side is liable for indirect or consequential loss.

Nothing in these terms excludes liability that cannot be excluded by law, including your non-excludable rights under the Australian Consumer Law.

Governing law

These terms are governed by the laws of the Republic of the Philippines, and disputes are resolved in its courts, unless a signed engagement agreement says otherwise.

Questions

Anything unclear, ask: hello@karakoa-solutions.com.